Many employees can not function effectively without their computer. In today’s business environment, technology has become a necessary productivity tool for companies and end users alike.  It has become increasingly more complex to support and maintain.

Affinity’s  Help Desk services redefine traditional help desks to minimize support costs and ensure high levels of user satisfaction, enhance productivity, and effectively use resources. Our Help Desk services provide customers with:

• Central Point of Contact to answer and resolve end user’s technical problems. 
• Experienced Help Desk personnel, who take ownership for resolving the problem. If they can't answer the question or provide a solution, they make the necessary calls to Desktop Engineers, Network Administrators or Software Specialists, coordinating efforts until the problem is resolved. They keep the user informed of status.
• Courteous and Knowledgeable Personnel to provide answers to routine questions quickly help the user learn how to perform simple diagnostics and functions, understand the applications, and are able to identify effectively what resources are necessary to handle a problem.
• Tracking and Reporting to give the IT manager the knowledge necessary to take preventive action. By tracking the type of calls and resolution, system, network, application and training problem trends can be identified and addressed.
• An extensive knowledge base which enables our Help Desk personnel to share successful solutions for quicker resolution of problems.
• Expanded Coverage to ensure that help is there 24 hours, 7 days a week.